Bilingual Call Center Agent - Spanish/English

US-MI-Frankenmuth
Job ID
2017-2952
Category
Customer Service/Support
Type
Part-Time
Shift
Flexible
Travel
None
Schedule
Flexible

Overview

This is a work at home position, must be available to attend training and meetings in Frankenmuth, MI 

Seeking a candidate that speaks English and Spanish to fill a part time at home, call agent position responsible for performing inbound and outbound phone calls to existing clients, patients, and families on behalf of senior care providers, utilizing a software system to guide and document each call.

Responsibilities

  • Display professional telephone etiquette and communication skills under all conditions and circumstances
  • Keep a professional work environment for meeting standards of professionalism free of distraction and noise
  • Make outbound and receive inbound calls
  • Document all required call information in software in English while speaking Spanish/English to callers.
  • Translate written surveys from English to Spanish
  • Meet call volume and quality parameters in accordance with internal guidelines

Qualifications

  • High School diploma or equivalent preferred
  • Very fluent in English and Spanish
  • General working knowledge of PC, internet operation, email and chat technologies
  • Appropriate home equipment, which meets all current AES requirements (i.e. Broadband PC with internet with compatibility with minimum specifications, Headset that connects to computer  to adequately complete duties (subject to change as technology requirements advance)

This is a work at home position, must be available to attend training and meetings in Frankenmuth, MI 

 

**Keywords:  Wellspring Lutheran Services, Call agent, Work from home, Part time, Bilingual, Spanish, English, Bay, Genesee, Sagainw County**

 

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