• Hospitality Representative

    Location US-MI-Saginaw
    Job ID
    2018-3536
    Category
    Nursing Assistant/Caregivers
    Type
    Full-Time
    Shift
    Flexible
    Travel
    None
    Schedule
    Hours vary between 6:00 AM - 2:00 PM and 2:00 PM - 10:00 PM - Includes Weekends and Holidays
  • Overview

    Ensure service excellence by addressing questions and concerns of the residents, family members and visitors of Independent Living.

    Responsibilities

     



    • Respond to resident inquiries in a timely fashion, offering education about McBrite services

    • Collaborate with other departments to ensure resident and family satisfaction

    • Direct concerns to the appropriate department head to resolve resident and family concerns

    • Communicate resident behavior changes as appropriate

    • Facilitate and effectively communicates with departments and staff concerning events

    • Assist with special events

    • Participate in quality assurance process

    • Coordinate Independent Living resident move in orientation, welcome committee, new comers, etc.

    • First responder for managing emergency response system of McBrite

    • Organize and develop in house resident communication needs

    • Personally welcome all new residents/families

    • Greet visitors at the front desk of Independent Living

    • Answer phones in the absence of the Office Assistant


     

    Qualifications


    • High School Diploma or equivalent

    • Prior office experience preferred


    **Wellspring Lutheran Services, Senior Living, Shattuck, Hospitality Representative, Saginaw**

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