• Call Center Agent

    Location US-MI-AES-Frankenmuth
    Job ID
    2018-3650
    Category
    Customer Service/Support
    Type
    Per Diem
    Shift
    Flexible
    Travel
    0-25%
    Schedule
    Monday - Friday - Flexible Four hours a day between 8:00 AM - 6:00 PM
  • Overview

    Perform a variety of inbound and outbound service follow-up calls to and from seniors and families, on behalf of senior care providers, utilizing a software system to guide and document each call.

     

    This is a work at home position, must be available to attend training and meetings in Frankenmuth, MI 

     

    Responsibilities

     

    • Display professional telephone etiquette and communication skills under all conditions and circumstances
    • Keep a professional work environment for meeting standards of professionalism free of distraction and noise
    • Make outbound and receive inbound calls
    • Document all required call information in software
    • Meet call volume and quality parameters in accordance with internal guidelines

     

    Qualifications

    • High School diploma or equivalent preferred
    • General working knowledge of PC, internet operation, email and chat technologies
    • Appropriate home equipment, which meets all current AES requirements (i.e. Landline Phone, Broadband PC with internet with compatibility with minimum specifications, etc.), to adequately complete duties

     (subject to change as technology requirements advance)

     

    This is a work at home position, must be available to attend training and meetings in Frankenmuth, MI 

     

    **Wellspring Lutheran Services, Part Time, Flexible, Call agent, Work from home, Per Diem, Bay, Genesee, Saginaw County**

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