Bilingual Call Center Agent - WeCare Connect - Flexible Shifts - Part-Time

Location US-MI-Frankenmuth
Job ID
2020-5603
Category
Customer Service/Support
Type
Part-Time
Shift
1st
Travel
0-25%
Schedule
Varies - Flexible Four hours a day between 8:00 AM - 5:00 PM

Overview

Perform a variety of inbound and outbound service follow-up calls to and from seniors and families, on behalf of senior care providers, utilizing a software system to guide and document each call.

 

This is a work at home position, must be available to attend training and meetings in Frankenmuth, MI 

 

 

Responsibilities

  • Display professional telephone etiquette and communication skills under all conditions and circumstances
  • Keep a professional work environment for meeting standards of professionalism free of distraction and noise
  • Make outbound and receive inbound calls
  • Document all required call information in software
  • Meet call volume and quality parameters in accordance with internal guidelines

Qualifications

  • Fluent in Spanish
  • High School diploma or equivalent preferred
  • General working knowledge of PC, internet operation, email and chat technologies
  • Appropriate home equipment, which meets all current AES requirements (i.e. Landline Phone, Broadband PC with internet with compatibility with minimum specifications, etc.), to adequately complete duties

 (subject to change as technology requirements advance)

 

This is a work at home position, must be available to attend training and meetings in Frankenmuth, MI 

 

**Wellspring Lutheran Services, Part Time, Flexible, Call agent, Work from home, Per Diem, Bay, Genesee, Saginaw, Tuscola County**

 

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