Call Center Agent - WeCare Connect - Flexible Shifts - Part-Time

Location US-MI-Frankenmuth
Job ID
2020-5649
Category
Customer Service/Support
Type
Part-Time
Shift
1st
Travel
0-25%
Schedule
Flexible Four hours a day between 8:00 AM - 5:00 PM (Weekend availability required)

Overview

Perform a variety of inbound and outbound service follow-up calls to and from seniors and families, on behalf of senior care providers, utilizing a software system to guide and document each call.

 

This is a work at home position, must be available to attend training and meetings in Frankenmuth, MI 

 

 

Responsibilities

  • Display professional telephone etiquette and communication skills under all conditions and circumstances
  • Keep a professional work environment for meeting standards of professionalism free of distraction and noise
  • Make outbound and receive inbound calls
  • Document all required call information in software
  • Meet call volume and quality parameters in accordance with internal guidelines

Qualifications

  • High School diploma or equivalent preferred
  • General working knowledge of PC, which meets all current WeCare Connect requirements (subject to change as technology requirements advance)
  • High speed internet
  • Windows 8 and above

 

This is a work at home position, must be available to attend training and meetings in Frankenmuth, MI 

 

**Wellspring Lutheran Services, Part Time, Flexible, Call agent, Work from home, Per Diem, Bay, Genesee, Saginaw, Tuscola County**

 

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